Common Questions about Vacation Rentals
For a complete list of our Terms and Conditions please visit here.
1.) Who is Florida Vacation Homes & Villas?
Reunion Vacation Homes dba Florida Vacation Homes & Villas is an independent property management company that manages a large selection of privately owned vacation rental properties located inside the premier vacation rental resorts in Central Florida. The Kissimmee / Davenport area communities include Reunion Resort, Solara Resort, Solterra Resort, Windsor at Westside, The Retreat at Champions Gate, Storey Lake, Formosa Gardens and Windsor Hills. We are not affiliated with, sponsored by or related to any of the above resorts or their affiliates. Neither do control the homeowners association that manages areas such as the resort landscaping and amenities such as the pools and restaurants. Therefore many elements of the resort itself are out of our control. Our offices are located close by to the homes under our management to deliver first class service to our guests. We're at hand to assist with any issue that may arise in the property you have rented from us. We have a team inside the resort for 7 days a week.
2.) How close are Kissimmee/Davenport resorts to the airport?
Most resorts in Central Florida are located around 30 miles from Orlando International Airport.
3.) How close are Kissimmee/Davenport to Walt Disney World® and other Orlando area attractions?
The gates of each resort are typically located within 3 to 12 miles of the entrance to the Walt Disney World Resort® and typically a 30 to 40 minute drive (depending on traffic) from Sea World, Aquatica, Universal Studios and Islands of Adventure.
4.) How much is the deposit to reserve a vacation rental?
To reserve a rental property, we will require 20% of the total rental cost.
5.) When is the final balance due?
The final balance is due 45 days prior to your arrival.
6.) What is the security deposit?
A security deposit may be required for large homes, the amount varies depending on the size, but can range from $500 to $3,500. This may be held on behalf of the property owner of selected properties against loss or damage caused to the property and its contents. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit is paid by credit card with the final balance.
7.) How do I place a reservation for one of your vacation rentals?
Once you find the home of your choice, there are two easy-to-follow ways to book your vacation. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Florida Vacation Homes specialists toll-free at 1-855-453-5400, or 321-323-7810 for calls outside the USA and Canada.
8.) When will I receive my Rental Voucher and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, we will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.
9.) Will I stay in the specific property I have chosen?
Absolutely yes! Once you have booked either online or through one of our representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice. If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.
10.) Where do I collect the keys to the property?
We understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic keyless lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa. The only exception is for last minute reservations made inside 30 days of the arrival date.
11.) What time can I enter the home and when do I have to depart?
The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.
12.) Early check-in / out?
Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but typically ranges from $60 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. Guests should confirm availability within 72 hours of arrival.
13.) How do I access Resort Amenities?
Most communities such as Solterra Resort, Solara Resort (Flow-rider requires a fee), Windsor at Westside, The Retreat at Champions Gate, Storey Lake and Windsor Hills have unrestricted access to their on-site amenities for guests staying inside the community, such as the resort pools, lazy rivers and fitness rooms.
The only exception is the amenities located inside of Reunion Resort. In Reunion the property owner is required to have a resort membership for their guests to access certain amenities, such as the golf, water park and tennis. Approximately 50% of the properties have a membership. If the home you're interested in does not have membership, then you will not be able to access the golf, tennis and water park. You will still have access to things like the on-site restaurants and 6 pools, including Seven Eagles that has poolside dining. Guest choose vacation rentals in Reunion, even if they don't need to access those amenities, as it is a beautiful setting to have a vacation home in as a base to visit the areas theme parks and attractions. Most properties in Reunion overlook the golf course for relaxing views and privacy. Whereas many homes in other communities back onto each other. It is a unique rental community in that it is one of the only places you can find luxury custom built vacation homes that often have their own amazing amenities inside the home.
For more detailed information on accessing amenities in Reunion and the corresponding fees, please see below:
While you are staying in Reunion all of your party will be able to use the majority of the Resort's amenities such as; 6 swimming pools, children's activity program, bike hire, boutique spa, on-site restaurants, and bars.
Unrestricted access to the following pools:
Only if you wish to have access to an additional 5 of Reunion’s pools including the Water Park and the Tennis courts or Golf will you need to be registered as a House Guest, all guests over the age of two will need a guest pass for these amenities. If the property you have reserved has Resort Membership then for a fee you can register in advance to use these additional amenities.
Once registered, guests will have simultaneous access to these additional amenities on the chosen date. For example, some of your party could play golf while the rest of your party spends time at the water park, or you could golf in the morning and go to the water park in the afternoon.
Optional Access to the following pools is available via house guest registration:
All Reunion property owners with membership have a limited number of days they can appoint to house guests. Therefore the house guest registration is not for the entire length of your stay, just the specific date(s) you wish to access the Water Park, Tennis or Golf. Typically we can allocate 1-2 days of access per week of stay.
The cost of registration is $25 for up to 8 guests, for one day, additional guests after the first 8 will incur an additional $5 registration fee each on top of the initial $25 fee. Additional days if available can be purchased, each additional day will require the same registration fees. The Resort rules require you to register your desired date(s) at least 5 business days before your arrival. If the guest does not give 5 business days notice an additional late fee of $25 by the resort will apply. All registration fees above will have a tax on top.
Once you have paid for registration and chosen your date(s) guests will be able to use the Water Park for your chosen day(s) for a fee of $18 each for adults and $12 each for children, which is payable at the entrance of the water park. The water park is open 7 days a week from 10:00 am to 6:00 pm (Weather Permitting).
To play Tennis there is a $20 court fee, Once you have the house guest registration in place please call the resorts Tennis pro-shop on 407 662 1630 to confirm the price and reserve a court.
To play Golf there are additional green fees of $100 during low season (Jun to Dec) and $160 during peak season (Jan to May), as these can be subject to change please call the resorts Golf pro-shop on 407-396-3199 for current rates. Golf tee times can be reserved up to two weeks in advance.
If we are not sent your dates in time we will not be able to register you. Once registered, your dates cannot be changed, credited or reissued even if the water park is closed or you choose not to collect or use the passes.
14.) Are pets allowed in the rental properties?
No, pets are not allowed in any of our properties as we have a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.
15.) Are the kitchens fully equipped?
All of our vacation rental properties are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, they come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.
16.) Are all linens and towels provided?
Yes, all linens and towels are provided, however, we would recommend taking beach towels for the pool area.
17.) Are hairdryers provided?
Yes, hairdryers are provided in all of our properties.
18.) Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our properties.
19.) Is there a telephone in the property?
There is a telephone provided in all homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are barred.
20.) Is a housekeeping service provided?
Housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay cleans as you like, ranging from daily maid service, to a single mid stay clean half way through your stay.
21.) Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.
22.) What is your Cancellation Policy?
By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below:
The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:
- 20% from initial date of booking up to 45 days prior to the arrival date.
- 50% if less than 45 days prior to the arrival date.
- 75% if less than 30 days prior to the arrival date.
- 100% if less than 15 days prior to the arrival date.
You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be canceling the original reservation, and so the cancellation policy would apply. If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been canceled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.
23.) Which swimming pools in Reunion are heated?
The only resort pool that is heated is the Seven Eagles community pool and is heated to approximately ten degrees warmer than the outside air.
24.) What about Baby Equipment?
Most properties provide complimentary use of a portable folding "Pack-N-Play" crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.
25.) What about a BBQ grill?
Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests' responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!
26.) What are your Office Hours?
Our regular office hours are 9:00 AM to 11:30 PM EST Monday through Saturday, and 9:00 AM - 4:30 PM EST Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voice-mail system. We will do our utmost to reply to all voice-mail messages the next business day.
27.) If we have a problem with the home, what should we do?
During regular business hours, you may call us toll-free at 1-866-314-7386 and speak directly to one of our guest experience team members. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your property.
28.) What if I leave personal items behind?
In the event a guest may have left a personal item behind in the rental property, we will do our best to locate it; however, the owner and the management company are not responsible for any losses. If the item is found, the guest will be advised and must contact PakMail, a local company that specializes in collecting & mailing package deliveries. The guest will be responsible for working with PakMail to arrange shipment, delivery, and any other cost incurred. Any unclaimed items may be donated to charity or disposed of after 30 days.
Pakmail: 407-932-2522 / [email protected]
29.) Do I need to pay for pool heat to have the Spa / Hot tub heated?
Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.
When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.
30.) Will heated pools cool down overnight?
Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's - these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.
31.) How do I lock/unlock our home?
32.) Will my vacation rental include toiletries and detergents?
Vacation rental properties "self-catering" accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.