FAQ

Reunion Vacation Homes dba Florida Vacation Homes & Villas is an independent property management company that manages a large selection of privately owned vacation rental properties located inside the premier vacation rental resorts in Central Florida. The Kissimmee / Davenport area communities include Reunion Resort, Solara Resort, Solterra Resort, Windsor at Westside, The Retreat at Champions Gate, Storey Lake, Formosa Gardens and Windsor Hills. We are not affiliated with, sponsored by or related to any of the above resorts or their affiliates. Neither do control the homeowners association that manages areas such as the resort landscaping and amenities such as the pools and restaurants. Therefore many elements of the resort itself are out of our control. Our offices are located close by to the homes under our management to deliver first class service to our guests. We're at hand to assist with any issue that may arise in the property you have rented from us. We have a team inside the resort for 7 days a week.

How close are Kissimmee/Davenport resorts to the airport?

he gates of each resort are typically located within 3 to 12 miles of the entrance to the Walt Disney World Resort® and typically a 30 to 40 minute drive (depending on traffic) from Sea World, Aquatica, Universal Studios and Islands of Adventure.

To reserve a rental property, we will require 20% of the total rental cost.

The final balance is due 45 days prior to your arrival.

A security deposit may be required for large homes, the amount varies depending on the size, but can range from $500 to $3,500. This may be held on behalf of the property owner of selected properties against loss or damage caused to the property and its contents. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit is paid by credit card with the final balance.

Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Florida Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Reunion Vacation Homes representatives toll-free at 1-855-453-5400, or 321-323-7810 for calls outside the USA and Canada.

Upon receiving your signed Rental Agreement and final payment, Florida Vacation Homes will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.

Absolutely yes! Once you have booked either online or through one of our representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.

We understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa.

The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.

Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest's responsibility to contact us within 72 hours of arrival to confirm availability.

Most communities such as Solterra Resort, Solara Resort (Flow-rider requires a fee), Windsor at Westside, The Retreat at Champions Gate, Storey Lake, and Windsor Hills have unrestricted access to their on-site amenities for guests staying inside the community, such as the resort pools, lazy rivers, and fitness rooms.

Reunion Resort Club Membership

Access to Reunion Amenities

No, pets are not allowed in any of our properties. We have a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.

All of our vacation rental properties are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.

Yes, all linens and towels are provided, however, we would recommend taking beach towels for the pool area.

Yes, hairdryers are provided in all of our properties.

Yes, irons and ironing boards are provided in all of our properties.

There is a telephone provided which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are barred.

Housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate. You can opt to have as many mid-stay "trash n tidy" cleans as you like ranging from daily maid service to a single mid-stay clean halfway through your stay.

We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

Free cancellations within 48 hours of making the reservation. After 48 hours the cancellation below applies. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

20% from initial date of booking up to 30 days prior to the arrival date (the rental deposit is non-refundable, after 48 hours).
50% if less than 30 days prior to the arrival date.
100% if less than 15 days prior to the arrival date.

The guest is reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be canceling the original reservation, and so the cancellation policy would apply. If the length of stay is allowed to be reduced from the original dates at Reunion Vacation Homes Inc dba Florida Vacation Homes & Villas discretion, the cancellation policy will apply to the nights that have been canceled. The minimum night stay requirement at the time of booking must be met at all times. Rental nights cannot be canceled if they reduce the total number of nights stay below this minimum. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.

In addition to the supervised activities at Kids Crew, there is a children’s interactive play area at the Water Park, a playground at Centre Court Ridge and Whisper Way and a small arcade at the Seven Eagles Pavilion.

The only resort pool that is heated is the Seven Eagles community pool and is heated to approximately ten degrees warmer than the outside air.

Most properties provide complimentary use of a portable folding "Pack-N-Play" crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.

Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests' responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!

Our regular office hours are 9:00 AM to 7:30 PM EST Monday, 9:00 AM to 09:30 PM EST Tuesday through Saturday, and 9:00 AM - 5:00 PM EST Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voice-mail system. We will do our utmost to reply to all voice-mail messages within the next business day.

During regular business hours, you may call us toll-free at 1-866-314-7386 and speak directly to one of our qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation.

In the event a guest may have left a personal item behind in the rental property, we will do our best to locate it; however, the owner and the management company are not responsible for any losses. If the item is found, the guest will be advised and must contact PakMail, a local company that specializes in collecting & mailing package deliveries. The guest will be responsible for working with PakMail to arrange shipment, delivery, and any other cost incurred. Any unclaimed items may be donated to charity or disposed of after 30 days.
Pakmail: 407-932-2522 / ewss.pakmail@gmail.com
If an item is lost inside the resort in one of the common areas, please contact us and we will make every effort to assist you in finding your item, including getting you in contact with the resort.

Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool. When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.

Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's - these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.

Vacation rental properties "self-catering" accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.